Where do you ship?
We ship anywhere in Canada and the continental United States.
How quickly do you ship?
Most orders are shipped within 2 to 4 business days of receipt (Tuesday to Friday). Orders received after 2:00 pm PST are considered received the next business day. Where you are will determine how long it will take to arrive once we have shipped the order.
Do your prices include taxes and shipping?
All prices on the site are in Canadian dollars. Applicable taxes and shipping are calculated at check-out.
We offer FREE SHIPPING on orders over $100 (Canadian destinations only)!
How do you ship?
Orders are shipped by Canada Post, Expedited Parcel, unless otherwise requested. If you receive an item that is damaged and it is obvious it occurred during handling by the carrier, you as the receiver, are responsible for filing a claim with the carrier.
How do you process pick-up orders?
If you would like to pick up your website order please indicate "for pick-up" in the comments section at check out. Your shipping fee will be refunded to you and your order will be ready for pick up in 2 to 4 business days. You will receive a confirming email when your order is complete and can be picked up from the front porch.
How do I return an item?
Returns must be authorized by us and are only allowed within 30 days of receipt of an order. All returns must be unused, in their original packaging, and in a condition suitable for resale. All packaging must be returned in its entirety to qualify for credit. If the product return is not due to our error or product damage, we reserve the right to charge a 15% restocking charge to compensate for having to process and accept the returned goods. For all returns, excepting errors made on our part, the customer is responsible for all return shipping charges. If a return is due to our error, please discuss the matter with us, as we can then determine the best method to return the goods.